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Cookie Policy

Syncly Solutions Ltd

Cookies are small text files placed on your computer's hard drive by your web browser when you visit a website. They allow information gathered on one page to provide a personalized experience and give us statistics about how you use our website so we can improve it. This policy explains how we collect and use information through automated systems when you visit our site.

1. Cookies

Our website uses cookies placed by software on our servers and by third-party services we utilize. When you first visit, we ask for your consent to use cookies. If you decline, we only use a cookie to record your preference and won’t use others, though this may limit functionality.

Cookies can be temporary (lasting a day or until you close your browser) or persistent. Your browser settings allow you to manage, delete, or restrict them.

We use cookies to:

  • Track how you use our website
  • Record if you’ve seen specific messages
  • Keep you signed in
  • Log your survey and questionnaire responses
  • Track live chat conversations with our support team

2. Personal Identifiers from Browsing Activity

We record requests from your browser to our servers, including your geographical location, Internet service provider, IP address, device type, and screen resolution. This aggregated data helps us assess webpage popularity and content performance. Combined with prior visit data, it could potentially identify you, even if you’re not signed in.

3. Re-marketing

Re-marketing places a cookie on your device when you browse our site, enabling us to show you ads for our services on other websites. If you consent to cookies, third-party re-marketing services may display these ads on our behalf.

4. Third-Party Information

We don’t share your personal data with third parties (except as noted here), but we may receive anonymized data derived from your information via third-party services we use. This data isn’t personally identifiable.

5. Credit Reference

To combat fraud, we share information with credit reference agencies about clients who cancel credit card payments without a valid reason or opportunity for us to issue a refund.

6. Data Processing Outside the European Union

Our websites are hosted in the UK, but we may use services outside the EU. Data collected in the UK or elsewhere could be processed abroad (e.g., in the US or Australia). We ensure safeguards like:

  • Processors within our corporate group follow strict data rules
  • Contracts with EU-approved data protection clauses
  • Compliance with EU supervisory authority codes
  • Certification under approved mechanisms
  • Legally binding agreements with public authorities

7. Control Over Your Information

7.1 Your Duty to Inform Us of Changes

Keep us updated if your personal data changes to ensure accuracy.

7.2 Access to Your Personal Information

Review or update your data by signing into your account. For other information, contact us; we’ll inform you of timelines and any fees.

7.3 Removal of Your Information

Request removal of your data by contacting us, though this may limit our services.

7.4 Verification of Your Information

We verify your identity before acting on requests to access, edit, or delete data to protect your information.

Last updated: March 10, 2025

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